Projects
Awards & Win
Happy Clients
Designs
Gratuated 2022-2024
Gratuated 2015-2019
Gratuated 2013-2015
I provide technical support to end-users by troubleshooting issues related to Microsoft 365, SharePoint, and Windows Active Directory. I pride myself on my customer service skills, my ability to prioritize tasks to meet SLAs, and my proactive approach to problem-solving.
As an IT Support Officer at the Ministry of Forests and Environment, I offered first-line technical support, streamlined issue resolution, and improved response times by 19%. I also developed training manuals and ensured accurate account management, which contributed to enhanced operational efficiency and user satisfaction.
- Manage Office 365 environments including Entra, Exchange, SharePoint, and the Office Suite.
- Lead successful migrations from on-premises systems to Microsoft 365, ensuring seamless transitions for clients.
- Provide expert support in routing, Wi-Fi configuration, switching, and firewall management.
- Administer Microsoft Server environments, including Active Directory, DNS, and Group Policy.
- Deliver technical support and IT coaching to clients, enhancing their understanding of IT system.
- Manage the end-to-end delivery of IT services, ensuring timely and effective solutions to client needs.
- Provide detailed information about products, services, promotions, and store policies.
- Maintain the security of cash and other payment methods, adhering to company policies.
- Assist in restocking shelves and ensuring products are displayed neatly and are easy to find.
- Work closely with other team members to ensure a seamless customer experience, including assisting in other areas of the store when needed.
- Encourage customers to provide feedback on their shopping experience and relay this information to management.
- Provide first-level technical support to government employees.
- Troubleshoot and resolve hardware, software, and network issues.
- Log and manage support requests in the IT service management system.
- Set up and configure new computers, printers, and other equipment.
- Manage user accounts, including password resets and access control.
- Maintain an inventory of IT assets and assist with procurement.
- Document common issues and solutions for future reference.